How to use shipping service

1 Like Deliboy FB Fan Page

【Like】Deliboy FB Fan Page to get the latest and usefull information.

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2 Register as Deliboy member for FREE

Register as Deliboy Member within 2 minutes, 【Temporary Password】 will send to your email

What if the email is not received after 1 minute?
Please check Spam Mail or Junk Mail
If you still doesn't receive the temporary password, please contact customer service and provide your email address
Please change your temporary password after login

3 Save Oversea Hub Address

Save【🚢Sea Shipping Hub】or【✈Air Shipping Hub】 address to your Taobao address book.

Parcel in 🚢 Sea Shipping Hub can only be shipped by Sea Freight, no matter make payment for shipping fee or not.
Parcel in ✈ Air Shipping Hub can only be shipped by Air Freight, will ship after make payment for shipping fee.

⚠️ Consolidate Parcel between Diferrence Shipping Type is NOT ALLOW Parcels cannot be consolidated across difference shipping type. We advice that users must double confirm the shipping type before placing an order on Taobao / Tmall and etc.

⚠️ Change Shipping Type is NOT ALLOW after received parcel at HUB CN Once shipping type is confirmed. User must be responsible for their choice. We are not accept users to change shipping type at will.

4 Submit Tracking Number after Purchasing at Taobao

When Puchasing at Tabao :

1. Have to remark Warehouse Operation Hour for the Seller

2. Ask Seller to do a firm packaging

⚠️ Packaging Requirement The responsibility to strengthen the packaging lies with the manufacturer. The Users can later require the wooden rack service and fragile label service which can only reduce the risk of damage during shipping. In the event of any unfortunate damage during the shipping process, we will not accept it. Please bear your own risks.

After Purchasing at Taobao :

Submit Tracking Number to Deliboy system after Seller sent out the parcel

If purchases large quantities or large items on Taobao, the seller may use multiple tracking number to delivery, but only one tracking number will be displayed on Taobao.
Please remember to ask the seller for other tracking numbers after each purchase, and then submit the tracking number into system.In order to avoid the parcel missing!
Please submit Maximum 5 tracking number at a time, the system will automatically log out if inactive after 5 minutes
If a parcel doesn't received by HUB CN for a long time, please check logistic information that courier delivers the goods during warehouse business hours

⚠️ Extra Services such as Count & Inspection Service, Take Photo Service and etc Please let customer service know need extra services and select extra service at system before received by HUB CN, due to Parcel will direct load container after received by HUB CN for Sea Freight

5 HUB CN received Goods, Top Up and Check Out

After Parcel received by HUB CN, you can check the parcel status or check out at CONSO CENTER, then choose to pick up or deliver

If insufficient balance, please top up first, shipping fee will be deducted from e-wallet
ETA is estimate time arrival to port, after arriving at the port, the Malaysia customs needs 3-5 working days to do clearance

⚠️ Separate Invoice for self-collect is NOT ALLOW If you need to pick up the parcels separately, please pay separately, separate invoices, we are not accept one Invoice separate pick up

6 Waiting for Delivery or Self Collect

After check out, it will generate an Invoice Number at Parcel Center, you can check the parcel status anytime

【Pending Distribution (HUB MY)】is means that the parcel is arrived to HUB MY, when all the parcels are arrived, we will start to distribute
【Ready to Own Collect】 is means that the parcel is ready to collect

⚠️ Large goods handling when delivery Please prepare your manpower & Forklift for heavy and large goods.

⚠️ Only delivery to the unloading area or ground floor Parcels are only delivered to the unloading area or ground floor. Driver will not delivery parcel to upstairs. Please negotiate with driver if you need delivery to upstair.

How to use shipping service

1

Like Deliboy FB Fan Page

2

Register as Deliboy member for FREE

3

Save Oversea Hub Address

4

Submit Tracking Number after Purchasing at Taobao

When Puchasing at Tabao :

After Purchasing at Taobao :

5

HUB CN received Goods, Top Up and Check Out

6

Waiting for Delivery or Self Collect

7

All Done, Enjoy!

Thanks~

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