Must Read before Shipping

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⚠️Must Read before Shipping

🧮Shipping Fee Calculation - Volume Weight

Shipping Fee for SEA & AIR Freight Small parcel are based on Volumetric Weight Calculation which mean compare [Volumetric Weight] and [Actual Weight], whichever is higher will be the chargeable weight. Please refer the below picture:

淘宝代运 Taobao Shipping 全抛算法CN
图解全抛算法

🚫 Unable Deliver at Outskirt Area

1) 海岛 – 邦咯岛 Pulau Pangkor、浮罗交怡/兰卡威岛 Pulau Langkawi、吉胆岛 Pulau Ketam等海岛。

2) 高原地区 – 金马伦(CAMERON HIGHLAND)、云顶高原(GENTING HIGHLAND)与 BUKIT TINGGI、福隆港(FRASER HILL)等。

3) 马泰边界 – 黑木山(KAYU HITAM)、BALING、PENGKALAN HULU泰国边境、PERLIS 玻璃市、KELANTAN 吉兰丹与 PERAK 霹雳州的泰国边界地区。

4) 特别偏远地区 – 宜力 Gerik,柔佛州深山区与柔佛东海岸地区 – 丰盛港(MERSING)、兴楼 Endau、云冰(KUALA ROMPIN)、BANDAR PENAWAR、 JEMALUANG、BENUT 等。

5) 彭享(PAHANG) – 淡马鲁(TERMELOH)、MUADZAM SHAH、BERA、KUALA LIPIS、JERANTUT、TRIANG 等

6) 柔佛州偏远地区 – 拉美士 LABIS、龟喀 KUKUP、KAHANG、PENGERANG、一些 FELDA 垦殖区 无法派送

*Due to some unpopular and outskirt areas cannot be listed completely, please contact customer service for confirmation for unclear remote areas. Thank you

🏭Ensure save the correct Warehouse Address at Taobao

The address for SEA & AIR Freight Warehouse are different. Please ensure the correct address before place order at Taobao

Change Freight Type will cost you inland shipping fee and increase the risk of lost goods. We are not recommend to change freight type

🗓️ Estimated Shipping Duration

Under normal conditions,

Sea Shipping🚢 25-30 working days
Air Shipping✈️ 7-14 working days

⚠️Tips
It will delay if encounter the Force Majeure factors such as
天气🌪️,塞港,海关严查🛃等等因素都可能导致延迟。

每年年尾属于运输旺季(双11双12),不建议使用空运

由于疫情影响,运输速度有一定程度的影响

马来西亚仓库才是集运仓

Sea Freight Parcel will directly ship to Malaysia Warehouse, even shipping fee is unpaid

If you need any special request, for example: Inspection & Calculation Services. Please inform us in advance.

📋Taobao Address Book must have Client Code

The Client Code is to allow warehouse personnel to identify the owner of the parcel.

When warehouse receive the goods encounters the following situations , we will contact the customer as soon as possible.

  1. Damaged Packaging
  2. Wet Packaging
  3. Payment for inland transportation fee when goods arrived at warehouse
  4. and any others emergency case

 

⚠️ The client code cannot be used as the stock in standard, user have to submit the tracking number into system

📝Ask seller for multiple tracking numbers

If purchases large quantities or large items on Taobao, the seller may use multiple tracking number to delivery, but only one tracking number will be displayed on Taobao.

Please remember to ask the seller for other tracking numbers after each purchase, and then submit the tracking number into system.

In order to avoid the parcel missing!

🧃Sensitive Item

It have no extra charge for general sensitive product. Only SPECIAL SENSITIVE PRODUCT such as MARBLE, Tires and etc have extra sensitive charges.

Please provide the below information and let us check

1. Product URL
2. Shipping Type: SEA🚢 or AIR✈️
3. Purchase Quantity

Please refer the sensitive item list👇

🌊SEA Large Parcel over 0.3m3

大货和小包裹的区别

⚠️大海运0.3m3 – 注意事项

  1. 大海运只适用于【单件货物体积大于0.3立方】,比如大型家电和大型家私。
  2. 海运大货【不能集运】,不能和其他的货一起集合打包
  3. 海运大货【没有】免费仓储60天
  4. 我们将根据入库日期开单Invoice,一个入库日期生成1张invoice【最低消费0.3m3】,如果当天入库的不足0.3m3,运费会按0.3m3计算
  5. 如果和同一个卖家订购一大批货,一定要和卖家说【同一时间发货】和【同一时间派送入库】,否则会产生多张invoice,每张invoice最低消费0.3m3 !
  6. 货物入仓后,不能随意更换渠道,请知悉!
 

❓如何开始大货0.3m3海运

请在淘宝地址簿中,保存2个海运仓地址,仓库地址和仓库电话一样,只是代号分别是
 
海运大货0.3m3(不能集运)的代号是 PML-DELI-XXXXX
海运小包裹(可以集运)的代号是 DB-S-XXXXX
 

✅步骤

  1. 先与客服确认您的送货地址,看会否偏远,还是无法派送
  2. 淘宝下单时,选择PML-DELI-XXXXX的地址。
  3. 请在卖家发货后,和卖家索取所有快递号码,总件数,和预计入仓日期,并发给我们客服
  4. 如果选择派送请提供:收件人姓名,电话号码,还有地址给我们客服
  5. 货物入库海运仓后,会在隔天装柜海运,有了船期,我们就会开Invoice和Packing List给你
  6. 请尽快根据Invoice中的银行户口,转账给我们,并发我们Bank In Slip
  7. 货物到达马来西亚后,仓库开始安排派送行程,如果安排成功,并会在派送的前一天打电话给你确认能不能收货。(无法提早超过1天知道)

🗡️Contraband

Our Company will not intervene if the goods found are contraband. If the User conceals the report and the goods are confiscated by the relevant authorities or investigated for legal liabilities, the User shall bear all the liabilities.

The Users shall bear all the responsibilities caused by false declaration or the contraband leading to all/partial return/deduction of the goods for export or fail to pass through customs clearance/additional charges are added

Our Company will consider blacklisting the User if the recidivism rate is too high or common.

Please refer the contraband item list👇

🏭60-day Free Storage

60-day free storage ONLY applicable for SEA Freight Small Parcel

For small parcel, after the 60 days, there will be an additional charge of RM1/PER DAY (and so on) for each individual waybill number, otherwise the goods will be destroyed automatically and the Users have no right to claim for compensation afterwards. Small parcel can only be stored for 30 days provided the storage by paying fees are paid. Hence, 60 days free storage + 30 days charge storage come to a total of 90 days. After the deadline, the goods will be destroyed automatically, and the Users haves no right to claim for compensation afterwards.

⚠️NOT APPLICABLE for Large Size Goods Over 0.3m³, Large Size Goods Over 0.3m³ is ONLY applicable for single item size over 0.3m³. Large Size Goods Over 0.3m³ HAS NO free storage.

🕔Remark Warehouse Operation Hour when order at Taobao

When placing order at Taobao, please copy the remark according to 【集运中心地址】 and paste to Taobao remark

收货时间:星期一至六,9.30am-5.00pm。包装上清楚注明收件人代码。

淘宝代运 给卖家留言

📦Parcel Packaging Requirement

Our warehouse will not unpack and repack parcel. We will deliver the parcel with the original packaging from supplier.

⚠️ The responsibility to strengthen the packaging lies with the manufacturer. The Users can later require the wooden rack service and fragile label service which can only reduce the risk of damage during shipping. In the event of any unfortunate damage during the shipping process, we will not accept it. Please bear your own risks.

🍬Food & Snack Packaging Requirement

Snacks and foods are considered as sensitive product, some of them could be shipped, please confirm with us first before shipping.

Frozen food or product that cannot stands high temperature are not suitable to ship. Because our container temperature could reach 60°C or above during shipment. We do not provide cold container currently.

Seller have to pack the product in good condition before shipping. The outermost layer of the package needs to be wrapped with plastic wrap to prevent leakage. Parcel may have risk of pressing into each other while shipping.

⚠️ For Foods & Snacks, in case of any shortage or damage of the goods in the shipping process due to external factors such as rats or customs detention, our company will not be liable for any loss or damage of the goods.

💡Fragile Goods Packaging Requirement

⚠️ If the goods are fragile, the responsibility to strengthen the packaging lies with the manufacturer. Please ensure your seller to repack with wooden rack before delivery.

The Users can later require the wooden rack service and fragile label service which can reduce the risk of damage during shipping. In the event of any unfortunate damage during the shipping process, we will not accept it. Please bear your own risks.

💳Any other extra charges ?

a. Special Sensitive Product Fee

Normal sensitive item have no extra Special Sensitive Fee but special sensitive item will have Special Sensitive Fee. For example: marble, tire and etc. Please check with us before shipping

b. Over-length Fee

如果包裹【单边长度达到 80cm或以上】 ,将会征收超长费。运货前,请与卖家确认包裹尺寸。

* There have no over-length fee for Warehouse Collect Service

80-120cm RM30
121-149cm RM50
150cm or above RM120

c. Storage Charges (SEA Freight Small Parcel)

从中国仓库入仓日开始计算。

【超过60天】,个别运单号额外【收费RM1/天】

【超过90天】,货物会【自动销毁】,用户无权事后索偿。

d. Outskirt Area Delivery Fee

Shipping price is only applicable to the main cities in West Malaysia, 【Outskirt Area】 will have extra charges.

e. Additional Services

If select extra services when placing order, it will have extra service charges.

Please check with us, before placing order

✅Parcel Status

淘宝代运 流程

【货在途中】

代表还有货还没到齐马来西亚仓

【清关中】

代表海关正在清关,一般正常需要3天左右时间能清出来

【仓库待分货(马)】

表示集运单的货物还未到齐,When all parcels are arrived to Malaysia Warehouse according to invoice. We will start to distribute parcels (in a few days)

【等待用户自提】

即表示您可前往马来西亚仓库提货,请与客服预约时间

【准备派送】

代表货物已经打包好,等待仓库安排送货时间

🚛Local Delivery Method

Please prepare your manpower & Forklift for heavy and large goods. Parcels are only delivered to the unloading area or ground floor. Driver will not delivery parcel to upstairs. Please negotiate with driver if you need delivery to upstairs.

If own driver delivery, warehouse will contact customer by phone before 1 day. Please pick up phone call of unfamiliar phone number.

Driver delivery is according to the itinerary, normally delivery time range between 9am - 6pm, it is unable to delivery in specific time.

🚶Warehouse Self Collect

【仓库待分货(马)】 is mean that parcel is reach Malaysia Warehouse, and waiting for User Payment

⚠After payment done, Malaysia Warehouse will start to distribute the parcel according the invoice. Please be patient🙏

【等待用户自提(仓库)】 is mean that distribution is complete, user is allow to collect parcel at Warehouse

🚶‍♀️Other Collection Point Self Collect

【仓库待分货(马)】 is mean that parcel is reach Malaysia Warehouse, and waiting for User Payment

⚠After payment done, Malaysia Warehouse will start to distribute the parcel according the invoice. Please be patient🙏

⚠️Warehouse need some days to make arrangement to delivery to selected collection point, please be Patient🙏

【等待用户自提(取货点)】 is mean that distribution is complete, user is allow to collect parcel at Selected Collection Point

⚠️If your parcel is urgent, please select 【仓库自提】

🏷️Shipping Price Update

Shipping price will be updated from time to time, please refer the official website for latest shipping price

📝Service Agreement

Registered as member is mean you agree to all Terms & Conditions and Privacy Policy

Please read carefully all Terms & Conditions before shipping. Thanks~