Warehouse Claim T&C

Warehouse Claim T&C

1. Our Company shall adopt a disclaimer and we will not hold liable if there is any shortage or damage to the number of goods in the box delivered by a third party. There may be other factors leading to such problems. For example: the sellers miscalculated the goods, third parties lose the goods and so on.

2. For the goods which are delivered by our Company (without requesting for repackaging service), we will adopt a disclaimer and we will not be responsible if the outer packaging of the boxes is in good condition but the goods inside the boxes are lesser or damaged. There may be other factors leading to such problems. For example: the sellers miscalculated the number of goods.

3. For the goods which are delivered by our Company (with the request for repackaging service), if there is any abnormality on the packaging or shortage/damage on the products/goods, Users shall then inform and give feedback to customer service within 24 hours. We will not compensation or take any action if any User fails to do so.

4. Our Company will compensate for all reasonable claims after completing the necessary investigation procedures which show that we are at fault. We will compensate Users by adding reasonable compensation sum into their E-wallet.

Problems on goods delivery process by our Company:

A) Damaged packaging or delivery of wrong quantity

1. Any claims for compensation after the Users have signed and received the products without any complaint will not be considered.

2. Upon arrival of the goods, if there is any defect, the goods must be unpacked, weighed, photographed and archived on the spot. The abnormal features shall be noted in the signature column. Users shall inform and give feedback to customer service within 24 hours. Any delay will not be accepted.

3. To claim the compensation, Users are required to provide the following information within one week so that the assistant can arrange the claiming process. Late delivery of information will not be accepted.

• actual picture of receiving goods (outer box and goods)

• actual receiving weight of the goods

• name of goods, certified value of goods (goods invoice or purchase voucher), number of goods.

4. Other non-claimable circumstances are:

• Contraband

• If the goods are fragile, the responsibility to strengthen the packaging lies with the manufacturer. The Users can later require the wooden rack service and fragile label service which can reduce the risk of damage during shipping. In the event of any unfortunate damage during the shipping process, we will not accept it. Please bear your own risks.

5. Our Company will conduct an investigation immediately after receiving the feedback from Users, and if the goods can be searched and obtained afterwards, they will be sent back to Users as soon as possible. If it cannot be found after one month, we shall pay three times the freight cost for the lost goods according to the agreed terms and conditions or the value of the lost goods or a maximum compensation amounting to RM100.00, whichever is lower as final amount of compensation, whereas for the Delicare service, we shall pay the value of the lost goods (maximum compensation amount is RM1000) to the Users (excluding commission for purchasing service fee, extra service charges, cross-border freight fee, domestic transportation fee, parcel value-added fee, etc.).

B) Delivery of wrong goods

1. If the Users realized that the goods do not belong to them after signing and receiving the goods, please contact our customer service within 24 hours. The goods shall be packed as the original package of how it delivered at the first place.

2. Our company shall arrange to send the original goods to the Users within two week and retrieve the wrong delivered parcels.

3. Our Company would compensate the Users triple the delivery fee of the lost goods or the value of the loss goods or maximum compensation of RM100.00, whichever is lower as the final compensation amount, if there is any loss caused by the wrong delivery. As for the Delicare service, we shall pay the cost of lost goods (maximum compensation amount is RM1000) shall be provided (excluding commission for purchasing service fee, extra service charges, cross-border freight fee, domestic transportation fee, package value-added fee, etc.).

4. The additional transportation costs incurred due to the replaced/wrong delivered parcels will be borne by our Company.

C) Force Majeure factors

1. Our Company shall not be liable for any goods delayed, lost or destroyed due to any force majeure factors. Specific irresistible factors include: weather factors, earthquake, flood, fire, customs detention, temporary change of shipping plan of the ship/airline, etc.

2. In case of any shortage or damage of the foods delivered under our warehouse and delivery services due to external factors such as rats or customs detention, our Company will not be liable for such losses or damages

D) Our Company shall not be liable if there is any loss, shortage, damage or delay of goods during delivery after carrying out an investigation which shows that it is not under our responsibility. Besides that, indirect losses and expected benefits will not be covered by our Company.

E) Our Company hereby reserves all the rights of final interpretation and disposal of all claims.