Extra Services List

淘宝代运 Taobao Shipping PHOTO SERVICE

Photo Service

It is suitable for Users who want to confirm the appearance and shape of goods before shipment
OperationAfter the goods are delivered to our warehouse, if the Users require us to take photo of the goods, we will open the parcels to do so. Otherwise, we will only take photo of the packaging.
NoteOur Company will not be liable if there is a shortage of number of goods. As before the goods are being processed by our Company, there may be other reasons causing the shortage. For example: sellers miscalculated the number of goods.
ChargesAfter the user confirms the services, it will be charged when you make payment at "集运中心"
1. Outer packing-RM1/per set photo (two angles)
2. Photo of unpacked cargo-regular edition RM3.00/per set photo (front, back, side /logo, before opening, after sealing)
淘宝代运 Taobao Shipping REPACK SERVICE

Repackaging Service

It is suitable where the outer packaging of goods is seriously damaged when they arrive at our warehouse. Our Company would not suggest Users to ask for repackaging to reduce volume of the cargo. Our Company will not take responsibility if there is any shortage in the number of goods.
OperationIf there is a serious damage on the outer packaging when the goods arrived at our warehouse, our customer service will contact Users to make sure whether they want to sign and receive the goods.
NoteOur Company will not be liable if there is a shortage of number of goods. As before the goods are being processed by our Company, there may be other reasons causing the shortage. For example: sellers miscalculated the number of goods.
ChargesAfter the user confirms the services, it will be charged when you make payment at "集运中心"
RM10 for each parcel, two photos for free(before and after packaging)
淘宝代运 Taobao Shipping WOODPACK SERVICE

Wooden Rack Service

suitable for fragile products, wooden rack will further reduce the risk of damage to the goods.
OperationIf the wooden frame service column is checked in advance when the Users place an order, our Company will pay attention to the goods after entering the warehouse and evaluate the wooden frame cost. After Users accept the valuation and make payment, we will frame the goods with wooden rack.
NoteThe responsibility of packing lies with the manufacturer. Our Company provides wooden rack service which can only reduce the risk of damage during shipping. If unfortunately the goods are damaged during the delivery, we will not take responsibility as there may be other factors that lead to the damage before the goods are processed by our Company. Please bear your own risks.
ChargesAfter the user confirms the services, it will be charged when you make payment at "集运中心"
After the goods are put into the warehouse, the price will be assessed and the payment shall be made after the confirmation of the Users.
淘宝代运 Taobao Shipping INSPECTION SERVICE

Inspection & Calculation Services

Only applicable to the inspection of quantity, color, size, measurement of products and whether the surface is damaged. Not applicable to inspect buttons, electronic products or quality of products that cannot be identified by bare eyes.
OperationAfter receiving the goods, our Company will inspect the goods according to the goods information and photos submitted by the Users when placing the order.
NoteRegarding the color difference in the photos, if the color of the goods we received is considered the same shades with the color provided by the Users when placing the order, Users have no right to ask our Company to bear responsibility. Our Company only provides inspection service on quantity, color, size and measurement of products and whether the surface is damaged. Quality problems are not included under this service. If there is any quality problem with the goods received by the Users, please recover the losses from the manufacturer.
ChargesAfter the user confirms the services, it will be charged when you make payment at "集运中心"
20 pieces is a unit, one unit is RM5, the minimum expenses is RM5
淘宝代运 Taobao Shipping PAYDELIVERY SERVICE

Payment for inland transportation fee when goods arrived at warehouse

It is suitable for the sellers who sell the goods without free freight, or the goods are only delivered to the logistics station and self-collection.
OperationAfter the goods arrive at our warehouse, if we are informed by the express delivery or logistics to pay the inland transportation fee, the customer service will contact the Users for confirmation. If we are unable to contact the Users on time, we will refuse to accept the goods unless the Users have confirmed that we have to pay the inland transportation fee before placing the order and the payment amount is accurate.
NoteIf the Users are unable to predict whether the goods will incur inland transportation charges, our Company suggests that the Users should prepare enough balance in the E-wallet to meet up with the unexpected inland transportation charges.
ChargesAfter it is confirmed that we have to pay the inland transportation fee on behalf of the Users, the Users are required to pay us according to the exchange rate of our Company and RM5 payment processing fee(calculate according to each payment made)
CNY 500 is a unit, one unit is RM5, the minimum expenses is RM5
淘宝代运 Taobao Shipping DELICARE SERVICE

DeliCare

About DeliCare

User will get reasonable compensation for the value of the lost goods, maximum compensation amount is RM1000.
Service charges is 4% of the value of the goods
Non-applicable for Delicare service items: contraband, sensitive goods, fragile products and etc.
*** Fragile products: Glass products, ceramic products, acrylic products, fine model finished products and etc.
4. For Delicare service applicable product, users must provide complete information which includes: name of product, packing quantity, number of products, single item value, total value, estimated weight
5. All the goods are delivered by a third party, non-applicable for Delicare service and the Users shall bear the risks.

DeliCare is NOT Cover:

A) Force Majeure factors
1. Our Company shall not be liable for any goods delayed, lost or destroyed due to any force majeure factors. Specific irresistible factors include: weather factors, earthquake, flood, fire, customs detention, temporary change of shipping plan of the ship/airline, etc.
2. In case of any shortage or damage of the goods in the shipping process due to external factors such as rats or customs detention, our Company will not be liable for any loss or damage of the goods.
B) Our Company shall not be liable if there is any loss, shortage, damage or delay of goods during delivery after carrying out an investigation which shows that it is not under our responsibility. Besides that, indirect losses and expected benefits will not be covered by our Company.
C) Our Company hereby reserves the rights to interpret and settle all claims and the aforesaid decision shall be final and binding on the Users.